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Concerns Process
Any complaints or grievances from the client regarding the performance or actions of a therapist shall follow this procedure:
1. A person having a complaint or grievance regarding the Therapist must discuss the matter with the Therapist in person before pursuing it in any other manner.
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2. If, after discussion, the client decides to pursue a complaint, he/she must then submit a written letter detailing the complaint or grievance to the Therapist. The Therapist will provide a written response to the grievance within 30 days to the client. Both letters will be forwarded to Shayla Wilson, the director of Liberate Counseling Services at shayla@liberatecounseling.com
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3. If appropriate, the Therapist will then meet with the client and their attorneys (if any) to discuss the matter.
Information on contacting the Behavioral Health Executive Council can be found at https://bhec.texas.gov/
The Office of the Attorney General’s health care consumer protection website can be found at https://www.texasattorneygeneral.gov/consumer-protection/health-care.com
Records Requests
For clients needing copies of their records, please send that request in writing to our office. Please specify the type of information you are requesting — billing, notes, full file — and your relationship to the client. If you are not the client or guardian, you must provide an exchange of information form that has been signed by the client or guardian. A fee for records can be found in your intake documents or requested at the same time as the records.
Compliments
Please feel free to share any compliments directly with your clinician, supervisor, etc., or directly email hello@liberatecounseling.com. We love to hear how we have helped you, and any improvements needed to your therapy services.
Contact Us
Address
8401 N IH-35
Austin, Tx 78753
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Contact
737-293-7411
Opening Hours
Mon - Thu
8:00 am – 6:00 pm